How it works?

Below you will find a detailed explanation of how purchasing a vehicle through U2CARS works — from selecting a vehicle to receiving it.
The process may vary slightly depending on the vehicle type (insurance or ex-leasing) and the sales method (auction or fixed price).

1. Vehicle Selection

The customer selects a vehicle on our auction platform.
Each vehicle is presented with a listing that contains all information available at the time of publication, including:

  • photos;

  • vehicle condition description;

  • identified defects;

  • sales type (auction or fixed price);

  • estimated costs for delivery and related services.

Important

U2CARS provides only the information received from the insurance or leasing company.
If additional photos, videos, or details are not shown in the listing, it means they were not provided by the seller, and we are unable to request or add them.

2. Vehicle Types and Sales Methods

Insurance Vehicles

These vehicles are sold by insurance companies following insurance claims and are offered exclusively via auction.

The information shown in the listing is final:

  • if defects are listed, they are present;

  • if defects are not listed, they were not identified during the insurer’s inspection.

Ex-Leasing Vehicles (Non-Damaged)

These vehicles are returned to leasing companies at the end of the lease term.

Such vehicles:

  • were serviced during the lease period in accordance with the manufacturer’s maintenance schedule;

  • in approximately 99% of cases were serviced at authorized dealer service centers;

  • usually have a documented service history.

Please note:

  • servicing at an authorized dealer does not guarantee a vehicle in perfect condition;

  • vehicles are sold “as is” as of the date of sale;

  • the listing reflects inspection results but does not exclude the possibility of undetected or hidden defects.

Ex-leasing vehicles may be sold:

  • via auction, or

  • at a fixed price, which is displayed in the listing and allows immediate purchase without participating in an auction.

3. Auction Participation

Customers participate in auctions through U2CARS.

We submit the customer’s bid to the auction platform.
After the auction closes, one of the following outcomes applies:

Price Confirmed

If the insurance or leasing company confirms the offered price, we:

  • notify the customer;

  • issue an invoice for payment of the purchased vehicle.

Price Not Confirmed

If the price is not confirmed:

  • the customer is not notified;

  • the final sale price of the vehicle is unknown to us, as this information is confidential and not disclosed by the seller.

4. Payment

Once the price is confirmed, an invoice is issued to the customer.
The invoice must be paid in full.

Important

Partial payments, vehicle reservations, or initiation of documentation without full payment are not available,
unless explicitly agreed in advance with the seller (the U2CARS team).

For loyal customers, individual payment or reservation arrangements may be possible and are discussed in advance, prior to auction participation.

Only after full payment is received:

  • the vehicle is paid for at auction;

  • documentation procedures begin;

  • logistics and delivery planning starts.

5. Logistics and Delivery

After payment, U2CARS:

  • arranges transportation of the vehicle to the port of departure;

  • prepares export documentation;

  • ensures secure loading of the vehicle into a container.

Once loaded, U2CARS manages and supervises the delivery of the vehicle to Lithuania.

The average delivery time is 60 to 90 days from the purchase date and depends on:

  • the vehicle’s location;

  • shipping schedules;

  • logistics company capacity.

6. Shipping Liability and Cargo Insurance

Please note that U2CARS is not responsible for the condition of the vehicle during sea transportation.

Marine transport is carried out by container shipping lines, and under standard shipping terms, carriers do not assume liability for vehicle condition inside containers.

Serious damage is extremely rare, however minor issues may occasionally occur during transportation, such as:

  • small scratches;

  • minor dents;

  • marks related to vehicle securing inside the container.

The decision to insure the vehicle is made by the customer.

Customers may:

  • arrange insurance independently, or

  • request insurance through U2CARS, subject to prior agreement.

7. Arrival in Lithuania and Legalization

Upon arrival in Lithuania, U2CARS prepares all documentation required for vehicle legalization and registration within the European Union, including:

  • technical inspection;

  • EU compliance confirmation;

  • registration documentation.

Please note

If the vehicle is purchased for export outside the EU, legalization and EU registration services are not required and are not included in the price.

8. Cost Transparency and Force Majeure

All costs related to vehicle purchase, delivery, and services in Lithuania:

  • are indicated in advance in the vehicle listing;

  • are fixed;

  • are not revised after vehicle arrival.

Force Majeure

In rare cases, force majeure events beyond the control of the parties may occur (for example, global logistics disruptions such as the blockage of the Suez Canal).

In such situations, additional costs:

  • are exceptional;

  • are outside U2CARS’ control;

  • are discussed with the customer openly and transparently.

Unfortunately, such situations may occur but are not part of the standard delivery process.

9. U2CARS Responsibility and Risk Acceptance

U2CARS is responsible for:

  • the legal status of the vehicle;

  • the legality of the transaction;

  • proper execution and documentation of the vehicle sale to the customer;

  • payment of taxes and duties explicitly agreed and specified in the contract.

However, U2CARS is not responsible for the technical condition of the vehicle, hidden defects, wear and tear, or characteristics not identified or disclosed by the seller.

Vehicles are purchased “as is”, based solely on the information presented in the listing at the time of purchase.

The customer acknowledges and accepts that:

  • vehicles are purchased without warranties;

  • all risks related to vehicle condition remain with the buyer;

  • no claims regarding vehicle condition are accepted before or after the transaction.

At the same time, based on nearly ten years of experience working with the South Korean market, cases where the actual vehicle condition significantly differs from the listing information are extremely rare and, in our practice, account for only a few percent of all transactions.

Participation in an auction or purchase at a fixed price constitutes full acceptance of all the above terms and conditions.